Online Services – Plan Members

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Why Register

We encourage you to register for access to our secure website – – where you can download your Benefits Booklet and pre-filled claim forms. Be sure to also request an Activation Code (the first time you log in) in order to access the Online Health & Dental Claims Centre and more information about your benefits.

  • Visit our Online Health & Dental Claims Centre – submit your claims, sign up for Direct Deposit and take advantage of the many Change4Life tools and resources available. Learn more here >
  • Download administration and claim forms (pre-filled and generic)
  • Download a Benefits Booklet or Coverage Summary, including detailed dependent and beneficiary information
  • Obtain detailed claims submission information and download helpful benefit guides
  • Access Employee Assistance Program (EAP) resources, including online self-evaluation tools, eCounselling, MyEAP and LifeSpeak, an online video resource library full of valuable health and wellness information

Note: ENCON’s secure website and the Online Health & Dental Claims Centre are best viewed on Microsoft Internet Explorer.

How to Register for the ENCON Plan Member Secure Site

  1. Start your internet browser, type into the web address field/box and hit your Enter/Go key.
  2. Click on the blue "Sign In" button in the top right corner of the screen and select the Online Services link in the Group Benefits box that appears.
  3. When the webpage opens, click the REGISTER button in the secure login box, located on the right hand side of the screen.
  4. Select your user type (“Employee”). Note: if you do not see this user type, it means that you have already registered. Go back to the secure login box and log in from there.
  5. Follow all instructions on the next screen. You will need your Identification (ID) Number, found on your ENCON Benefits Card. Your ID number begins with three letters, “EGI”.
  6. Click on the Submit button.
  7. ENCON will send you your password via email shortly afterwards. Use your email address and new ENCON password to log into the Plan Member secure site.
  8. To access enhanced features and content on the Plan Member secure site, including the Online Health & Dental Claims Centre, request a personal Activation Code when you log in at and one will be sent to you immediately by email.

Need Help On the Plan Member Secure Site?

Send an email to for assistance. If you receive an error message when you are trying to login or access content, it may be helpful to send a screen shot of the message to help us pinpoint the issue and respond with an appropriate solution more quickly.