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The E-notice of Claim service is available to ENCON's Professional Liability and Construction clients only. ENCON does not process claims for any of our Group and Retiree Benefits products. |
Prompt notification is a policy requirement and is essential to our ability to provide you with early advice and ensure your rights and interests are properly protected.
Report your claim
Questions
- How do I get assistance completing the online form?
- Can I email my claim to an underwriter, the claims manager or to the analyst who handled my last claim?
- What information will I need to complete a claim online?
- How do I submit the supporting information for my claim?
- What if I make a mistake on the form or need to add more information after I submit the claim?
- Who can report a claim?
- What types of claims can be reported electronically
Answers
How do I get assistance completing the online form?
Our Claims department can answer questions you have regarding completing the E-notice of Claim form. We can be reached at 1-800-267-6684, Monday – Friday, 8:00 a.m. – 5:00 p.m. EST.
Can I email my claim to an underwriter, the claims manager or to the analyst who handled my last claim?
ENCON is unable to accept notices sent to individual email addresses. ENCON has established an E-notice of Claim form and a dedicated email address which is continuously monitored to ensure that all new claims are dealt with as quickly as possible. There is a risk that if you email an individual directly, the email address you use may be outdated, or that person may be away from the office on business or on vacation, and key deadlines for responding to your claim might be missed.
What information will I need to complete a claim online?
Please refer to the notice provision in your policy which sets out the information you must provide. The electronic claims reporting process does not change the reporting requirements set out in your policy. In brief, you must provide all details of the claim or circumstances which could give rise to a claim, including:
- Your contact information
- The claimant’s name
- A description of how, when and where the events in question occurred
- How you became aware of the claim or circumstances that could result in a claim
In addition, it is critical that you fax, email or courier any documents associated with your claim, including demand letters or other legal documents. We will not be able to commence our assessment of the claim until we receive that information.
How do I submit the supporting information for my claim?
You may:
- attach documents electronically to the E-notice of Claim form;
- fax any supporting documents to 613-238-7180 (please indicate that you have submitted a claim electronically);
- email the documents to newclaims@encon.ca; or
- courier/mail any supporting documents to:
ATTN: Claims Department
ENCON Group Inc.
500–1400 Blair Place
Ottawa ON K1J 9B8
What if I make a mistake on the form or need to add more information after I submit the claim?
You can submit any additional information using any of the methods indicated above, or advise the ENCON claims analyst who contacts you following the submission of your claim.
Who can report a claim?
The ENCON E-notice of Claim is available for use by all ENCON policyholders and brokers.
What types of claims can be reported electronically?
Brokers and policyholders may report all types of claims or potential claims online for policies underwritten by ENCON.