ENCON retains the services of an independent research firm to regularly conduct customer satisfaction surveys regarding claims service.
Of 453 insureds who had a claim resolved with ENCON in the prior year, 210 were interviewed by telephone as part of this survey. Participants were asked to rate ENCON’s level of service from 1 to 10 in a variety of areas, with 1 representing poor service and 10 representing excellent service.
|
Service Area |
Average Rating |
| Overall satisfaction with ENCON’s claims service* |
8.64 |
|
|
| ENCON Claims Analyst |
|
| Promptly contacting you after you notified them of your claim |
8.77 |
| Timely response to questions or concerns |
8.72 |
| Explaining the claims process |
8.35 |
| Ability to answer your questions about the claims process |
8.66 |
| Showing an interest in your claim |
8.60 |
| Knowledge of your specific claim |
8.37 |
| Overall courtesy and rapport with you |
9.04 |
| Willingness to listen to your recommendations |
8.67 |
| Overall ENCON claims service |
8.76 |
|
|
| Lawyer |
|
| Overall service provided by the lawyer |
8.60 |
|
|
| Adjuster |
|
| Overall service provided by the adjuster |
8.56 |